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Electronics Protection Plan Agreement

Last Updated 01/14/2024

This Electronics Protection Plan Agreement ("Agreement") is entered into between the member ("Member") and RMO Protection, a division of RMO Company ("RMO Protection" or "Provider"), on the date of purchase of the Protection Plan. This Agreement outlines the terms and conditions under which RMO Protection will provide insurance and extended warranty services to the Member for covered electronic products.

1. Definitions
1.1 "Agreement Term": The period during which this Agreement is in force, starting from the Effective Date and expiring on the Expiration Date set forth in the Protection Plan Summary.
1.2 "Covered Product": The electronic item listed in the Protection Plan Summary, including any accessories or peripherals provided at the time of purchase.
1.3 "Effective Date": The date when coverage under this Agreement begins, as specified in the Protection Plan Summary.
1.4 "Expiration Date": The date when coverage under this Agreement ends, as specified in the Protection Plan Summary.
1.5 "Failure": Any operational or mechanical failure resulting from defects in materials or workmanship, or accidental damage from handling, during normal usage of the Covered Product.
1.6 "Protection Plan Summary": The document provided to the Member, detailing the specifics of the coverage, including the Effective Date, Expiration Date, and Covered Product.
1.7 "RMO Protection" or "Provider": Refers to RMO Protection, a division of RMO Company, responsible for delivering the services described in this Agreement.

2. Coverage
2.1 Scope of Coverage: This Agreement covers the repair or replacement of the Covered Product due to Failure occurring within the term specified in the Protection Plan Summary. Coverage includes parts and labor costs necessary to restore the Covered Product to normal operating condition.
2.2 Accidental Damage: The Agreement also extends to accidental damage from handling (ADH), provided such damage occurs during normal usage and within the Agreement Term.
2.3 Exclusions: This Agreement does not cover:
Intentional damage, misuse, or abuse of the Covered Product.
Damage resulting from external causes such as fire, theft, acts of God, or environmental conditions.
Repairs necessitated by unauthorized modifications or alterations.
Cosmetic damage that does not affect the functionality of the Covered Product.
Products with removed or altered serial numbers.

3. Claims Process
3.1 Reporting a Claim: In the event of a Failure, the Member must notify RMO Protection within thirty (30) days of the occurrence. Claims can be reported by contacting customer service at the phone number or email provided in the Protection Plan Summary.

3.2 Documentation: The Member must provide the Protection Plan Summary, proof of purchase, and a description of the Failure. Additional documentation or evidence may be requested to substantiate the claim.

3.3 Repair or Replacement: Upon validation of the claim, RMO Protection will, at its discretion, either repair the Covered Product using authorized service providers or replace it with a product of equal or greater functionality.

4. Limitations of Liability
4.1 Liability Cap: RMO Protection's liability under this Agreement is limited to the original purchase price of the Covered Product or the cost of its repair or replacement, whichever is less.
4.2 No Consequential Damages: RMO Protection is not liable for any indirect, consequential, or incidental damages, including but not limited to loss of data, loss of business, or any other financial loss arising from the use or inability to use the Covered Product.

5. Termination and Transferability
5.1 Termination by Member: The Member may terminate this Agreement at any time by providing written notice to RMO Protection. Refunds for the unused portion of the Agreement Term will be issued in accordance with applicable state laws.
5.2 Transferability: This Agreement is transferable to a new owner of the Covered Product, provided written notice and proof of transfer are submitted to RMO Protection within thirty (30) days of transfer.

6. Governing Law and Dispute Resolution
6.1 Governing Law: This Agreement is governed by and construed in accordance with the laws of the state in which the Member resides, excluding its conflicts of law principles.
6.2 Arbitration: Any disputes arising under this Agreement will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The arbitration will take place in the Member's state of residence.
6.3 Severability: If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

7. Miscellaneous
7.1 Entire Agreement: This Agreement constitutes the entire understanding between RMO Protection and the Member with respect to the subject matter herein and supersedes all prior agreements, representations, and understandings.
7.2 Amendments: RMO Protection reserves the right to amend this Agreement upon providing written notice to the Member. Any such amendment will become effective upon the Member's continued use of the Covered Product.
7.3 Notices: All notices required under this Agreement must be in writing and sent to the addresses provided in the Protection Plan Summary.

8. Acceptance
By purchasing and activating this Protection Plan, the Member acknowledges that they have read, understood, and agreed to the terms and conditions outlined in this Agreement.