If you sent money to the wrong RMOTag, act quickly. Whether the payment can be stopped, reversed, or disputed depends on the payment status and the facts of the transaction.
Steps to take
- Open the payment details in MyRMO and check the current status.
- If a cancel option is available, use it before the payment completes.
- Contact the recipient if you know them and request that they return the funds.
- Contact support with the payment date, amount, RMOTag, and a short explanation.
Always verify the RMOTag and recipient name before sending future payments.