If a product covered under your RMO warranty is defective or has stopped working, you can file a claim through MyRMO.

Steps to File a Warranty Claim:

  1. Log in to MyRMO and navigate to "Warranty Services."
  2. Select "File a Claim."
  3. Enter the product details: item type, brand, model, and purchase date.
  4. Describe the issue in detail, including when the problem started and any troubleshooting steps you have already taken.
  5. Upload supporting photos or videos of the defect.
  6. Submit the claim. You will receive a claim number and estimated review timeline.

What Happens Next:

  • A warranty Expert reviews your claim, typically within 3–5 business days.
  • If approved, you will be offered repair, replacement, or reimbursement depending on the warranty terms and product availability.
  • For repair claims, an Expert will coordinate service scheduling or provide shipping instructions to send the item in.

Important: Keep your original proof of purchase (receipt or order confirmation) as it may be required to validate the claim. You can store purchase records in MyRMO for easy access.

For help with a claim, schedule an appointment through MyRMO or by calling us to speak with an Expert.