Some refurbished or pre-owned devices may be eligible for protection when they meet plan requirements. Eligibility can depend on where the device was purchased, its condition, age, and whether proof of purchase is available.
Information that may be requested
- Purchase receipt or order confirmation.
- Device serial number, IMEI, or model number.
- Confirmation that the device was working when protection began.
- Photos or inspection details if requested during enrollment or claim review.
If you are unsure whether a device qualifies, review the plan terms before enrolling or contact support with the device details.