Electronics Protection

Articles

• Are Accessories Covered by Electronics Protection?
  Learn when chargers, cases, keyboards, controllers, or other accessories may or may not be included with a device protection plan.
• Are Refurbished or Pre-Owned Devices Eligible for Protection?
  Find out what information may be needed when protecting a refurbished or pre-owned phone, laptop, tablet, or other device.
• Can I Upgrade or Change My Plan After Enrollment?
  Yes, you can upgrade or adjust your plan at any time. Contact Member Services to explore available options.
• Does RMO Protection Cover Cracked Screens or Liquid Damage?
  Learn how cracked screens, liquid damage, and accidental damage may be handled under an electronics protection plan.
• Do I Need Proof of Purchase for My Device?
  Yes, a valid proof of purchase is required when filing a claim to verify ownership and coverage eligibility.
• How Does Repair or Replacement Work for a Covered Device?
  Understand how RMO Protection may review whether a covered device should be repaired, replaced, or otherwise resolved.
• How Do I File a Claim?
  You can file a claim online through our member portal or by contacting our Member Services team. Have your member or plan number and device details ready for a faster process.
• How Long Does It Take to Get My Device Repaired or Replaced?
  Most repairs are completed the same day, and replacements are typically processed within 24-48 hours, ensuring minimal downtime.
• Is International Coverage Available?
  Coverage is typically limited to devices used within the U.S., but international coverage may be included with select plans. Check your plan details for specific terms.
• Is There a Deductible for Claims?
  Eligible plans include a $0 deductible, meaning you won't have any out-of-pocket costs when filing a covered claim.
• Is There a Limit to the Number of Claims I Can File?
  Each plan has specific claim limits based on coverage tiers. Refer to your plan details for more information.
• What Devices Are Covered Under Personal Electronics Protection Plans?
  Our plans cover a wide range of personal electronics, including smartphones, tablets, laptops, smartwatches, and more. Coverage details may vary by plan level.
• What Happens if My Device Can't Be Repaired?
  If your device cannot be repaired, we'll provide a replacement of the same or comparable model, depending on availability and your plan's terms.
• What Should I Do Before Filing an Electronics Protection Claim?
  Use this checklist before starting an electronics claim so your device information and documents are ready.
• What Types of Damages Are Covered?
  We cover loss, theft, accidental damage (including drops and spills), liquid damage, and post-warranty mechanical or electrical failures.