Coverage for cracked screens, liquid damage, and other accidental damage depends on the protection plan attached to your device. Your plan documents are the official source for deductibles, claim limits, waiting periods, and exclusions.
Common examples that may be reviewed
- A cracked phone or tablet screen after an accidental drop.
- Liquid exposure that prevents a covered device from working normally.
- Hardware failure after normal use, when included by the plan.
What may not be covered
- Cosmetic damage that does not affect device function.
- Damage caused intentionally or by misuse.
- Accessories, chargers, cases, or add-ons unless your plan specifically includes them.
When you file a claim, include clear details about what happened and when the issue started. If proof of purchase, photos, or device information are required, submitting them early can help avoid delays.