After a claim is reviewed, the available resolution depends on the device, the type of damage, parts availability, and the terms of your plan.
Possible outcomes
- Repair: The device may be repaired if parts and service are available.
- Replacement: A replacement may be offered when repair is not practical or allowed by the plan.
- Additional review: The claim team may request more documentation before a decision is made.
What to watch for
Follow any shipping, diagnostic, or device-lock instructions carefully. Sending a locked device or missing required accessories can slow down repair or replacement processing.