Before filing an electronics protection claim, take a few minutes to gather the information that helps the claim team review your request.
Claim checklist
- Locate the device make, model, serial number, or IMEI when available.
- Find your receipt, order confirmation, or proof of purchase.
- Write down the date the damage or issue occurred.
- Back up your personal data if the device still powers on.
- Remove passwords, screen locks, or account locks if you are asked to mail in the device.
Why preparation matters
Complete claim information can reduce follow-up requests and help the claim move to the next step faster. If something is missing, submit the claim anyway and include a note explaining what you have available.