Filing a MyHome service request is designed to be quick — most members can do it from MyRMO without calling in.
Step-by-step:
- Sign in to MyRMO on the web or in the mobile app.
- Go to Protection → MyHome → Service Request.
- Pick the system or appliance that's broken (HVAC, plumbing, water heater, refrigerator, etc.).
- Describe what's happening — symptoms, when it started, anything you've already tried.
- Upload a photo or short video if it helps illustrate the problem.
- Submit. You'll get a service request number for tracking.
What happens next:
- An approved technician is assigned and contacts you to schedule.
- The technician diagnoses the problem on-site.
- If covered, repair or replacement is coordinated through MyHome — you pay only your per-service-call deductible (the deductible varies by MyTech tier; MyHome IV's disappearing deductible can reduce or eliminate this for members in good standing).
For emergencies (no heat in winter, water leak), call us right away. For all other requests, the digital flow is the fastest path.