Lead member experience at RMO Membership Club. Member services is the heart of what we do — you'll set the standards, mentor Experts, and partner with the EVP on member-facing strategy.
• Lead a team of Member Services Experts • Set service quality standards and KPIs • Partner with EVP and CMO on member experience • Champion the member voice across RMO
• 7+ years in member or customer services leadership • Track record running 24/7 service operations • Strong coaching skills; you've developed leaders • Membership-org or fintech experience preferred
• Comprehensive medical, dental, and vision insurance with multiple plan options • 401(k) retirement plan with employer match up to 6% of eligible compensation • Generous paid time off — vacation, sick leave, and 12 paid company holidays • Company-paid life and short/long-term disability insurance • Professional development support including training, conferences, and tuition reimbursement • Member discounts on RMO products and services across the family of companies • Additional compensation may include performance-based bonuses where applicable to the role
