Member-facing role at RMO Hospitality's Las Vegas Field Office. Help members with travel and hospitality bookings, resolve issues, and represent RMO's service standards.
• Handle member inquiries about hospitality bookings • Resolve booking issues and escalations • Document interactions in our CRM • Identify opportunities to delight members
• Customer service or hospitality experience preferred • Strong communication skills • Comfort with hospitality booking systems (we'll train) • HS diploma or equivalent
• Comprehensive medical, dental, and vision insurance with multiple plan options • 401(k) retirement plan with employer match up to 6% of eligible compensation • Generous paid time off — vacation, sick leave, and 12 paid company holidays • Company-paid life and short/long-term disability insurance • Professional development support including training, conferences, and tuition reimbursement • Member discounts on RMO products and services across the family of companies • Additional compensation may include performance-based bonuses where applicable to the role
