Lead a pod of Member Services Representatives at RMO Bank. You'll set the tone for member experience, run shift handoffs, and partner with the Director on staffing and process.
• Run daily standups, shift handoffs, and quality reviews for your pod • Coach reps and specialists on complex cases • Own shift-level metrics (CSAT, time-to-resolve, escalation rate) • Partner with Director on hiring, schedule, and training
• 4+ years of member-facing experience, with at least 1 year leading a small team • Strong coaching instincts; you've mentored peers into stronger performers • Comfort owning shift-level operating decisions • Banking or financial services background preferred
• Comprehensive medical, dental, and vision insurance with multiple plan options • 401(k) retirement plan with employer match up to 6% of eligible compensation • Generous paid time off — vacation, sick leave, and 12 paid company holidays • Company-paid life and short/long-term disability insurance • Professional development support including training, conferences, and tuition reimbursement • Member discounts on RMO products and services across the family of companies • Additional compensation may include performance-based bonuses where applicable to the role
