Be the voice of RMO Bank for our members. Member Services Representatives handle inbound calls and chats, resolve issues, and help members understand the products that work best for them.
• Answer member calls, chats, and secure messages • Resolve account questions and route complex issues to specialists • Document interactions accurately in our CRM • Identify opportunities to better serve members
• High school diploma or equivalent • Strong written and verbal communication • Customer service experience preferred (retail, hospitality, or call center) • Comfort working with computers and learning new software
• Comprehensive medical, dental, and vision insurance with multiple plan options • 401(k) retirement plan with employer match up to 6% of eligible compensation • Generous paid time off — vacation, sick leave, and 12 paid company holidays • Company-paid life and short/long-term disability insurance • Professional development support including training, conferences, and tuition reimbursement • Member discounts on RMO products and services across the family of companies • Additional compensation may include performance-based bonuses where applicable to the role
