RMO is committed to ensuring digital accessibility for people of all abilities. We continually improve the user experience for everyone.
We believe every member deserves equal access to our products, services, and digital platforms regardless of ability.
RMO strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. Our digital teams work to ensure that our websites, mobile applications, and online tools are perceivable, operable, understandable, and robust for all users, including those who rely on assistive technologies such as screen readers, magnifiers, and alternative input devices.
We regularly audit our digital properties for accessibility, train our development teams on inclusive design practices, incorporate accessibility testing into our development process, and work with accessibility consultants to identify and resolve barriers. We use a combination of automated tools and manual testing, including testing with assistive technologies.
Call us at (888) 764-3448 for assistance with any product or service. Our team is trained to support members with accessibility needs and can walk you through any process over the phone.
Visit any RMO Retail Center for in-person help. Our locations are designed with physical accessibility in mind, including wheelchair access, accessible parking, and assistive listening devices.
We can provide account statements, disclosures, and other documents in alternative formats including large print, Braille, and audio upon request. Contact member services to request alternative format documents.
If you encounter an accessibility barrier on any RMO digital platform, please let us know. We take all accessibility feedback seriously and work to address reported issues promptly. Email us or use our feedback form.
We welcome your feedback on the accessibility of RMO digital platforms. Please contact us if you encounter barriers or have suggestions for improvement.
