Everything you need to know about shipping methods, delivery timeframes, rates, and tracking for orders placed through the RMO Shop.
This policy applies to all orders placed through shop.rmous.org. Shipping availability, rates, and delivery times may vary based on your location and the items ordered.
Delivery within 5–7 business days. Free on orders over $50 for members, or over $75 for non-members.
Delivery within 2–3 business days. Available for most items shipping to the contiguous U.S. Rates calculated at checkout.
Delivery by the next business day when ordered before 1:00 PM PT. Available for select items to the contiguous U.S.
Order online and pick up at a participating RMO Retail Center at no cost. Ready within 1–2 business days.
| Method | Members | Non-Members |
|---|---|---|
| Standard (5–7 days) | Free over $50 / $4.99 | Free over $75 / $7.99 |
| Expedited (2–3 days) | $9.99 | $14.99 |
| Next-Day | $19.99 | $24.99 |
| In-Store Pickup | Free | Free |
Oversized or hazardous items may incur additional surcharges displayed at checkout.
Orders placed before 1:00 PM PT on business days are typically processed and shipped the same day. Orders placed after the cutoff, or on weekends and holidays, are processed the next business day.
Track your order by logging into your MyRMO account and visiting Order History, or use the tracking number in your shipping confirmation email.
The RMO Shop ships to the U.S., Canada, and Mexico. International orders may be subject to customs duties and import taxes (recipient’s responsibility). Delivery times:
If your package shows as delivered but has not arrived, wait 24 hours and check with neighbors or building management. If still missing, contact us within 7 days and we will investigate with the carrier and issue a replacement or refund.
For questions about shipping, delivery, or order status, contact our support team.
