We want you to be satisfied with every purchase from the RMO Shop. If something isn’t right, our returns and exchanges process is designed to be simple and fair — with a full 30 days for members.
This policy applies to all purchases made through shop.rmous.org and at participating RMO Retail Centers. Product-specific terms may apply and will be noted at the time of purchase. For the full return terms, see our Return Policy.
Most items may be returned within 30 days of delivery for RMO members and 15 days for non-members. Items must be in their original condition, unused, and in the original packaging with all accessories, manuals, and documentation included.
Need a different size, color, or model? Exchanges are available within your return window — 30 days for members, 15 for non-members. If the replacement item is a different price, we will charge or refund the difference. Exchange availability is subject to current inventory.
Refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned item. Members may also choose RMO Shop credit, which is applied instantly to your account.
RMO members get a 30-day return window (double the standard 15 days), pay no restocking fees, and can take instant RMO Shop credit refunds. Become a member →
You can also initiate a return or exchange at any RMO Retail Center by bringing the item and your order confirmation or receipt.
Return shipping. You are responsible for return shipping costs unless the item is defective, the wrong item was sent, or the return is due to our error.
The following items are not eligible for return or exchange unless defective or damaged upon arrival:
If you receive a defective or damaged item, contact us within 48 hours of delivery. We will provide a prepaid return label at no cost and ship a replacement or issue a full refund, including original shipping charges — with no restocking fee.
Electronics, devices, and accessories follow the same window — 30 days for members, 15 days for non-members. Opened electronics returned by a non-member are subject to a 15% restocking fee unless the item is defective; members pay no restocking fee. All returned electronics must include the original packaging, accessories, cables, and documentation.
Once we receive your returned item, please allow 3–5 business days for inspection. Refunds are then issued as follows:
Our support team is available to assist with returns, exchanges, and refund inquiries.
