If you live in a community managed by RMO Property Management, you can report maintenance issues easily through MyRMO.
Reporting a Maintenance Issue:
- Log in to MyRMO and navigate to "Community Management."
- Select "Report a Maintenance Issue."
- Choose the category: common area, landscaping, pool or amenity, parking, lighting, structural, or other.
- Describe the issue in detail, including the specific location within the community.
- Upload photos to help the maintenance team understand the problem.
- Submit the report. You will receive a confirmation number and estimated response timeline.
What Happens Next:
- Your report is reviewed by the community management team, typically within 24–48 hours.
- For urgent issues (water leaks, safety hazards, elevator malfunctions), an expedited response is initiated immediately.
- You will receive updates on the status of the repair through MyRMO.
- Once the issue is resolved, you will be notified and asked to confirm completion.
For emergency maintenance that poses an immediate safety risk, please call the emergency maintenance line listed in your community portal in MyRMO.