If your RMO credit card or debit card is lost or stolen, take action immediately to protect your account.
Immediate Steps:
- Lock your card: Log in to MyRMO and go to "Card Management." Select your card and tap "Lock Card." This instantly prevents any new transactions while you assess the situation.
- Report the card: If you believe the card is stolen or you cannot locate it, select "Report Lost/Stolen" in MyRMO. A replacement card will be ordered automatically.
- Review recent transactions: Check your transaction history in MyRMO for any charges you do not recognize. If you see unauthorized activity, flag those transactions immediately.
By Phone: You can also report a lost or stolen card by calling us 24 hours a day, 7 days a week. An Expert will deactivate the card and initiate a replacement.
What Happens Next:
- Your old card number is permanently deactivated.
- A new card with a new number is mailed within 2–3 business days (expedited) or 7–10 business days (standard).
- Any recurring payments linked to your old card will need to be updated with the new card number once it arrives.
- You are not liable for unauthorized charges made after you report the card lost or stolen.
Your account remains fully accessible through MyRMO during this time.