Filing a service request through your RMO home protection plan is simple and can be done at any time through MyRMO.

Steps to Request Service:

  1. Log in to MyRMO and navigate to "Protection" then "Home Protection."
  2. Select "Request Service."
  3. Identify the item that needs repair (e.g., heating system, dishwasher, plumbing).
  4. Describe the issue in as much detail as possible. Include when the problem started and any error codes or symptoms.
  5. Choose your preferred appointment window for the service visit.
  6. Submit the request. You will receive a confirmation with your service order number.

What Happens Next:

  • An RMO-approved service Expert is assigned to your request, typically within 24–48 hours.
  • The Expert will contact you to confirm the appointment time.
  • At the time of service, you pay the flat service call fee. The Expert diagnoses and, if covered, repairs or replaces the item.
  • If a replacement is needed and parts must be ordered, the Expert will schedule a follow-up visit.

You can track the status of your service request at any time in MyRMO under "My Service Requests." For urgent issues, schedule an appointment through MyRMO or by calling us.