This policy governs all payment transactions between you and RMO Corporation and its subsidiaries, including RMO Banking, RMO Lending, RMO Insurance, RMO Protection, RMO Investments, RMO Human Services, and the RMO Shop.
RMO accepts a variety of payment methods across its divisions. Payment availability may vary by product, service, division, and transaction type. All payments are processed in U.S. dollars unless otherwise stated.
We accept Visa, Mastercard, American Express, and Discover. Card payments are processed through PCI DSS-compliant processors. RMO does not store full card numbers; tokenized references are used for recurring payments you authorize.
ACH payments are available for loan payments, insurance premiums, membership dues, and recurring billing. Requires a valid U.S. bank account and routing number. Processing takes 1–3 business days; same-day ACH available for select types.
Domestic wires completed same business day before cutoff. International wires take 1–5 business days. Accepted for loan payoffs, large purchases, real estate closings, and business transactions. Fees may apply.
Available for person-to-person payments and select RMO service payments through MyRMO. Delivered within minutes when both parties are enrolled. Payments are irrevocable once sent. Zelle marks are property of Early Warning Services, LLC.
RMO’s proprietary digital payment platform for members. Use for RMO products and services, the RMO Shop, and peer-to-peer transfers. Linked to your RMO account and subject to the Online Access Agreement.
Apple Pay, Google Pay, and Samsung Pay accepted for eligible transactions. Subject to the same terms as the underlying card.
Personal checks, cashier’s checks, and money orders accepted for loan payments, insurance premiums, and select transactions. Must be drawn on a U.S. bank. Subject to hold policies.
Accepted in person at RMO Retail Centers for eligible transactions. Cannot be processed online, by phone, or by mail. Receipt provided for all cash transactions.
By submitting a payment, you authorize RMO to process the transaction using the payment method you provide. For recurring payments (auto-pay), your authorization remains in effect until you cancel through MyRMO, by calling (888) 764-3448, or in writing. Cancellation requires at least 3 business days notice before the next scheduled date.
If a payment is returned, declined, or fails, RMO may attempt to re-process up to 2 additional times, assess a returned payment fee, notify you, and report the delinquency to credit bureaus if the payment remains outstanding. You are responsible for ensuring your payment method is valid and funded.
If you believe a payment was processed in error or without authorization, contact us immediately at (888) 764-3448. For card transactions, you may also dispute with your card issuer. Under NACHA rules and Regulation E, you have the right to dispute unauthorized ACH debits within 60 days of the statement date.
All transactions are processed through secure, encrypted channels. RMO maintains PCI DSS compliance for card transactions and employs multi-layered fraud detection. Sensitive payment data is tokenized or encrypted at rest — we do not store full card numbers or bank account numbers in our application systems.
For questions about payments, billing, or this policy, contact our member services team at (888) 764-3448.
