Losing a loved one is difficult, and handling their accounts can feel overwhelming. This article explains, in plain terms, what happens to an RMO account and how RMO can help.
The first step: notify RMO as soon as possible — call RMO or visit an RMO Retail Center. You will generally be asked for a certified copy of the death certificate. RMO will then guide you through the next steps and may place protections on the account.
What happens depends on how the account was owned:
- Joint account — the account typically passes to the surviving joint owner, who continues to have full access.
- Account with a POD beneficiary — the funds pass directly to the named beneficiary, outside probate, once they provide ID and a death certificate. See what a payable-on-death beneficiary is.
- Individually owned with no beneficiary — the funds generally become part of the estate and are handled by the executor or administrator named in the will or appointed by a court.
Loans and credit accounts — balances on mortgages, loans, and credit cards do not simply disappear; they are addressed through the estate. RMO will explain how each is handled.
Recurring items — direct deposits and automatic payments should be stopped or redirected.
What to bring: the death certificate, your own photo ID, and — for estate matters — court documents naming the executor or administrator.
RMO has a dedicated process and staff to support survivors. You can also schedule an appointment for one-on-one help.