If you notice unauthorized transactions or suspect your RMO account has been compromised, act quickly to protect your finances.

Immediate Steps:

  1. Lock your cards: Log in to MyRMO and go to Card Management. Lock all debit and credit cards linked to your account to prevent further unauthorized use.
  2. Change your password: Update your MyRMO password immediately from Settings > Security Settings.
  3. Review recent transactions: Go through your transaction history in MyRMO and flag any charges you do not recognize.
  4. Report the fraud: Call us to speak with an Expert who specializes in fraud resolution. You can also submit a fraud report through the "Security Center" in MyRMO.

What RMO Will Do:

  • Open a fraud investigation on your behalf.
  • Issue provisional credits for confirmed unauthorized transactions while the investigation is underway.
  • Deactivate compromised cards and issue replacements.
  • Place enhanced monitoring on your account.

Protect Yourself Going Forward:

  • Enable two-factor authentication on MyRMO.
  • Set up transaction alerts for all purchases.
  • Never share your password, PIN, or one-time passcodes with anyone.

RMO will never ask you for your full password, PIN, or one-time security code via phone, email, or text. If someone does, it is a scam.