If you see a charge on your RMO credit card that you believe is incorrect, unauthorized, or that you did not receive the goods or services for, you can file a dispute through MyRMO.
How to File a Dispute:
- Log in to MyRMO and navigate to your credit card account.
- Find the transaction you want to dispute in your transaction history.
- Select the transaction and tap "Dispute This Charge."
- Choose the reason for your dispute (unauthorized charge, billing error, goods not received, duplicate charge, etc.).
- Provide any supporting details or documentation, such as receipts, correspondence with the merchant, or screenshots.
- Submit the dispute. You will receive a confirmation number and can track progress in MyRMO.
What to Expect:
- A provisional credit may be applied to your account while the investigation is underway.
- RMO will investigate the dispute, which typically takes 30–60 days depending on the complexity.
- You will be notified of the outcome through MyRMO and email.
Tip: Before filing a formal dispute, try contacting the merchant directly to resolve the issue. Many billing errors can be corrected quickly this way. If the merchant is unresponsive or you suspect fraud, proceed with the dispute through MyRMO.
For questions about the dispute process, schedule an appointment through MyRMO or by calling us to speak with an Expert.