When you are stranded, getting help should be the easy part. Here is exactly how to request RMO roadside assistance, what to have ready, and what happens between your request and a service provider arriving.
Requesting RMO roadside assistance takes only a few minutes, and there are three ways to do it: the MyRMO mobile app, the RMO website, or the 24/7 roadside hotline listed in your plan confirmation email. All three reach the same dispatch, and roadside help is available around the clock, nationwide.
The app is usually fastest because it can read your phone’s location to pinpoint exactly where you are. Whichever way you request, you describe the problem and your location, a service provider is dispatched, and you receive live updates on their estimated arrival. The steps below walk through it.
That is the whole process. The clearer your location and problem description, the faster and smoother the dispatch.
A request goes quickest when this information is at hand:
Higher MyRoadside tiers include priority dispatch, which moves your request up the queue when demand is high. For what to do in the minutes before help arrives, see what to do when your car breaks down.
You can request RMO roadside assistance through the MyRMO mobile app, the RMO website, or the 24/7 roadside hotline listed in your plan confirmation email. Describe the problem and your location, and a service provider is dispatched with live ETA updates.
Have your exact location, the type of help needed (tow, jump-start, flat tire, lockout, or fuel), your vehicle’s make, model, and color, and a phone number where the service provider can reach you. The app can use your phone’s location to pinpoint where you are.
Arrival time depends on your location, traffic, and provider availability. After a request is submitted you receive live ETA updates, so you can see when help will reach you. Higher RMO MyRoadside tiers include priority dispatch.
Yes. RMO roadside assistance is available 24 hours a day, 7 days a week, nationwide. You can request help at any hour through the app, website, or hotline.
Keep building your picture of roadside coverage:
