No. RMO will never contact you to ask for your password, PIN, or a one-time verification code. Anyone who does is an impostor — even if they sound official or seem to know details about you.
RMO will never call, text, email, or message you to ask for:
- Your MyRMO password.
- Your card PIN.
- A one-time passcode or two-factor verification code.
- Your full card number, expiration date, or security code (CVV).
- Remote access to your phone or computer.
What RMO may legitimately do: send a one-time code that you enter yourself into the RMO app or website — never read a code back to someone who called you. When you call RMO, a representative may ask identity-verification questions; that is normal.
How impostor scams work: a scammer pretends to be the RMO fraud department, creates urgency ("your account is locked"), may spoof RMO's name or phone number on your caller ID, and often sends a real-looking code and then asks you to "confirm" it back to them.
If someone asks for this information: do not respond. Hang up, then contact RMO directly using the number on the back of your card or in MyRMO.
If you already shared something: change your MyRMO password, enable two-factor authentication, and report it to RMO right away. See also how to protect your account from scams and phishing.